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Relationships are private. We plan to keep it that way.
Match.com pioneered the online personals industry when it launched on the Web in 1995, and privacy and safety were built into the site from day one.
Ten years later, Match.com continues to diligently keep our site secure for its members. It's a fact that we collect information from our members. This allows us to deliver products and services to help those members in their search for love. Most importantly, this information helps us do what we're here for - match people and create successful relationships. We don't sell any information to third parties, and any data that is shared is purely to enhance the site experience for all involved.
When it comes to privacy on our site, all member profiles are screened by real people for appropriateness before being posted to the site. That includes making sure that the profile does not include any specific identifying information. In addition, all communication between members is done through Match.com's proprietary double-blind email system, with members using an anonymous username and not his or her real email address. This ensures that no personal contact information is revealed until a member is ready to do so.
Please take a moment to read our detailed Privacy Policy below and review our dating safety tips. Protecting our members and keeping their personal information private is as important to us as helping them find love. And that's really important.
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TRUSTe Licensee
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PRIVACY POLICY
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Match.com Privacy Policy
We at Match.com, L.L.C. ("we" or "Match.com") have created this privacy policy to demonstrate our firm commitment
to protecting your personal information and informing you about how we handle it.
This privacy policy only applies to transactions and activities in which you engage,
and data gathered, on the Match.com Website and double blind email
communications between Match.com members (collectively, the "Site") but does not apply to
any other Website or offline point of contact between Match.com, or any other company, and consumers.
Please review this privacy policy periodically as we may modify it from time to time. This privacy policy
was last revised on March 21, 2003. Each time you visit the Site or provide us with information, by doing
so you are accepting the practices described in this privacy policy at that time.
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A Licensee of TRUSTe
Match.com is a licensee of the TRUSTe Privacy Program.
TRUSTe is an independent, non-profit organization whose mission is to
enable individuals and organizations to establish trusting relationships
based on respect for personal identity and information by promoting the use
of fair information practices. Because we want to demonstrate our commitment
to our users' privacy, we have agreed to disclose our information practices with
respect to the Site and have them reviewed for compliance by TRUSTe.
If users have questions or concerns regarding this statement, they should first contact
the Privacy Officer at
legal@match.com
or at Match.com,
c/o Legal Department, P.O. Box 12305, Dallas, TX 75225.
If users do not receive an acknowledgement of their inquiry or their inquiry is not
satisfactorily addressed, they should then contact TRUSTe through the TRUSTe Watchdog
Dispute Resolution Process
(http://www.truste.org/consumers/watchdog_complaint.php).
TRUSTe has promised to serve as a liaison with us to resolve users concerns.
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Your IP Address
Like most e-commerce Websites, each time you visit the Site,
we automatically collect your IP address and the web page from
which you came. In order to administer and optimize the
Site for you and to diagnose problems with our Site,
we use your IP address to help identify you and to gather broad demographic
information about you.
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Cookies
Like most Websites, the Site uses cookies to keep track of your
purchases and other activity on the Site and enhance your experience on the Site.
We also use cookies to deliver content specific to your interests,
to save your password, and if you choose, to save other personal
and financial information so you do not have to reenter it each
time you visit the Site. Third party advertisers on the Site may
also place or read cookies on your browser. If you wish to disable these
cookies, the "help" portion of the toolbar on most browsers will tell you how. However,
if you set your browser to disable cookies, you may not be able to access certain areas on the
Site.
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Information We Collect From You
In order to operate the Site and to provide you with information about
products or services that may be of interest to you, we may collect
"personal information" (i.e. information that could be used to contact you
directly (without using the Site) such as full name, postal address,
phone number or email address), "financial information"
(i.e. credit card numbers or passwords) or "demographic information"
(i.e. information that you submit, or that we collect, that is neither
personal information nor financial information; this may include, but
is not limited to, zip code, postal code, hometown, gender, username,
age/birth date, purchase history information, browsing history information,
searching history information, registration history information, and the
content of communications between you and other members over the Site),
subject to the rest of this paragraph. Demographic information is divided
into two categories: 1) "non-public information", which consists of purchase
history information and one-on-one communications between you and other users
of the Site; and 2) "public information", which consists of all other
demographic information. We ask that you do not enter personal information
or financial information into your "Profile" (for example, don't use your
address or passcode as your username, or include your name or address in
your written responses), because if you do then it may be posted
publicly on the Site, and the information will then be treated as
"demographic information" that is "public information."
Please note that nowhere on the Site do we knowingly collect
personal information from children under the age of 18, as we
require that all users represent to us that they are at least 18 years old.
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Window's Live ID Service
This Web site uses the Window's Live ID service, which makes
your online experience signing in, purchasing items, and giving consent
for your children easier and more secure.
When you sign in to this site using Live ID,
you will be asked to provide your e-mail address and
a password to sign you in. This same Live ID sign-in
allows you to access many other participating Live ID Web
sites. When you register for a Live ID at this Web site,
a profile is created and some of your registration data is shared
with Microsoft, such as your e-mail address. The Live ID
service assigns a personal identification number and sends
it to your computer in the form of a small text file,
called a "cookie." The use of this cookie allows you to
visit other participating Live ID Web sites without
having to sign in to each Web site. To learn more about
the Live ID service and how Live ID uses
and protects your personal information, please read the Live ID
privacy statement
http://www.passport.net/consumer/privacypolicy.asp?lc=1033
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Information Other Websites Collect From You
On the Site, we place links to other Websites operated by other parties.
Some of these other Websites contain our brand names and trademarks and
other intellectual property that we own; others do not.
When you click on these links and visit these other Websites,
regardless of whether or not they contain our brand names,
trademarks and other intellectual property, you need to be
aware that we do not control these other Websites or these other Websites'
business practices, and that this privacy policy does not apply to these other
Websites. Consequently, the operators of these other Websites may
collect different kinds of information about you, and may use and
disclose that information in different ways than we would if it were
collected on the Site. We encourage you to review their privacy
policies and remind you that we will not be responsible for their actions.
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How We Use Personal Information
We use your email address and your other personal information to
help us efficiently operate the Site, to contact you in connection with
your transactions and other activities on the Site (including, but not limited to,
confirmation emails or important news that could affect your relationship with
Match.com), and to forward messages to you from other Match.com users.
These types of communications, are known as "Operational Communications."
In some cases, Operational Communications may also contain commercial messages,
such as banner ads and special offers.
We also use personal information to send you newsletters,
information, offers and other promotional materials for
Match.com's or third parties' goods or services. We attempt to
send you offers that are of value to you, such as discounts, exclusive
offers or special event information. The Site provides you with options
to decline to receive communications from Match.com (other than those contained
in Operational Communications). Some of these options may only be for a certain
category of communications; others may be more general. By posting a profile on
the Site, you are opting in to receive the Match.com by Mail email. To stop receiving Match.com by Mail,
go to the "Email Options" section of your
account settings
and change your desired frequency"
to "Never."
To operate the Site, including processing your transactions and supporting
your activities on the Site, we may share your personal information with
our agents, representatives, contractors and service providers so they can
provide us with support services such as authorization of credit card
transactions, email origination, receipt or support services, customer
relationship management services, order fulfillment and sweepstakes and
promotional fulfillment. We require these entities not to use your information
for any other purpose.
By purchasing, or registering or making reservations for, products or
services offered or sponsored by third parties on the Site, or electing
to receive communications (such as emails or magazine subscriptions) or
electing to participate in contests, sweepstakes or other programs (such as
discount or rewards programs), offered or sponsored by third parties on the Site,
you consent to our providing your personal information to those third parties.
Those third parties may use your personal information in accordance with their
own privacy policies. You will need to contact those third parties to instruct
them directly regarding your preferences for the use of your personal information
by them. Additionally, you agree that we may use and disclose all
such information so submitted to such third parties in the same manner
in which we are entitled to use and disclose any other information you
submit to us.
In some cases, we may enter into a promotional relationship with
another company in which we prominently display their brand name or
trademarks on pages of the Site. These pages are known as "Co-Branded Pages"
and these companies are known as "Co-Branded Companies." If the page on which
you submit information is a Co-Branded Page, or was accessed by clicking on a
link on a Co-Branded Page, then we may share your personal information with
the associated Co-Branded Company. Co-Branded Companies may use your personal
information in accordance with their own privacy policies. You will need to
contact Co-Branded Companies to instruct them directly regarding your preferences
for the use of your personal information by them. Additionally, you agree that
we may use and disclose all such information so submitted to such Co-Branded
Companies in the same manner in which we are entitled to use and disclose any
other information you submit to us. Some Co-Branded Pages may contain an action
tag (also known as a Web Beacon or a 1 pixel .gif file) that a third party,
such as the advertising company Avenue A, may use to read cookies that it,
or its clients, may have placed on your browser at other (non-Match.com) web
sites before your visit to Match.com. This technology is used to measure the
effectiveness of advertisements on such other Websites that promote Co-Branded
Pages. Further, Avenue A, or such other third parties, may use the information
collected through this technology to learn more about your visits to this Site
and other Websites in order to provide advertisements about goods and services
of interest to you. We have been informed by Avenue A that unless you are
otherwise notified, they do not use your name, address, e-mail address or
telephone number, and do not link your online actions to any information that
can be used to identify or contact you. However, as we may not verify that
this is the case, we ask that you seek Avenue A's assurances yourself and do
not hold us accountable for the accuracy of the above statement. If you
would like Avenue A to provide you with more information about their practices,
click here.
Any third party with whom we are allowed to share your personal information
is authorized to use your personal information in accordance with our
contractual arrangements with such third parties and in accordance with
their own privacy policies, over which we have no control, and you agree
that we are not responsible or liable for any of their actions or omissions.
Those who contact you will need to be instructed directly by you regarding your
preferences for the use of your personal information by them.
Please read the information below under the heading "Special Cases
in which we Share Personal and Financial Information" to learn more
ways in which we may share your personal information.
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How We Use Financial Information
We use your financial information to check your qualifications,
to bill you for products and services and to enable you to participate
in discount, rebate and similar programs in which you may elect to participate.
By making a purchase, or engaging in any other kind of activity or transaction
that uses financial information, on the Site, you consent to our providing your
financial information to our service providers and to such third parties as we
determine are necessary to support and process your activities and transactions,
as well as to your credit card issuer for their purposes. These third parties
may include the credit card companies and banking institutions used to process
and support the transaction or activity. By purchasing, or registering or making
reservations for, products or services of third parties offered on the Site,
or by participating in programs offered on the Site that are administered by
third parties and that require you to submit financial information in order to
use them, you also consent to our providing your financial information to those
third parties. Additionally, if the page on which you submit information is a
Co-Branded Page, or was accessed by clicking on a link on a Co-Branded Page,
then we may share your financial information with the associated Co-Branded
Company. Any of these various third parties (including Co-Branded Companies)
may be authorized to use your financial information in accordance with our
contractual arrangements with such third parties and in accordance with their
own privacy policies, over which we have no control, and you agree that we are
not responsible or liable for any of their actions or omissions. Additionally,
you agree that we may use and disclose all such information so submitted to such
third parties in the same manner in which we are entitled to use and disclose
any other information that you submit to us. Please read the information below
under the heading "Special Cases in which we Share Personal and Financial
Information" to learn more ways in which we may share your financial information.
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Special Cases in which we Share Personal and Financial Information
Your personal information or financial information may be passed on
to a third party in the event of a transfer of ownership or assets,
or a bankruptcy. We may also disclose personal information or financial
information when we determine that such disclosure is necessary to comply
with applicable law, to cooperate with law enforcement or to protect the
interests or safety of Match.com or other visitors to the Site. We also
may disclose your personal information or financial information to our
subsidiary and parent companies and businesses, and other affiliated legal
entities and businesses with whom we are under common corporate control.
Whenever personal information or financial information is disclosed under
this paragraph, we may also disclose your demographic information along with
it, on a non-anonymous basis. All of our parent, subsidiary and affiliated
legal entities and businesses that receive your personal information,
financial information, or non-anonymous demographic information from us
will comply with the terms of this privacy policy with respect to their
use and disclosure of such information.
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How We Use Public Information and Other Demographic Information
We may review all demographic information.
We may use public information to enable other users to
find your profile, to determine whether they are a match for
you and to communicate with you. We may use demographic information
to tailor the Site and communications to your interests. We may also
share demographic information with advertisers on an anonymous and
aggregated basis (i.e., without telling the advertisers your identity).
One of the reasons we may do this is to increase the likelihood that our
advertisers' goods and services will appeal to Match.com's users, so that
we may target specific ads at specific demographic groups. Our sharing of
demographic information with advertisers is anonymous (i.e., we do not tell
advertisers which particular Match.com users are members of which demographic
groups), subject to the rest of this privacy policy. When you respond to an
advertisement, however, we ask you to remember that if that ad that is targeted
to a demographic group and you decide to give the advertiser your personal
information, then the advertiser may be able to identify you as being a member
of that demographic group. Please also be aware that when we disclose your
financial information or personal information to a Co-Branded Company, as
described above, we may also disclose to that Co-Branded Company your demographic
information, other than the content of one-on-one communications between you
and other members. Please also be aware that we may disclose your demographic
information on a non-anonymous basis as described above in the paragraph titled
"Special Cases in which we Share Personal and Financial Information."
Also, to read further details about how we may use your public information,
see our
Terms of Use .
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Our Security Precautions
The Site has security measures in place to protect against the loss,
misuse and alteration of the information under our control. Our secure
server software (SSL) is the industry standard and among the best
software available today for secure commerce transactions. We encrypt
all of your personal and financial information as it travels over the
Internet and we store your financial information on our servers in encrypted
form. Your information may be transferred to and maintained on computer
networks which may be located outside of the state, province, country or
other governmental jurisdiction in which you reside, and the country or
jurisdiction in which these computer networks are located may not have privacy
laws as protective as the laws in your country or jurisdiction.
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Changing our Privacy Policy for Previously Gathered Information
If at any point we decide to use particular personally
identifiable information in a manner different from that
stated at the time it was collected, we will notify users by
way of an email or by providing 30 days notice on the Site.
Please note that we will continue to have the right to change
our privacy policy and practices, and how we use your personally
identifiable information, without notice, as described in the first
paragraph of this Privacy Policy, provided that such changes shall
only apply to information gathered on or after the date of the change.
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How You Can Access and Update Your Email Preferences, Personal Information and Public Information
We give you the opportunity to opt-out of certain communications and
modify personal information or demographic information you have
provided to us, and to hide demographic information from, or make
demographic information visible to, the public users of the Site,
at anytime by going to the
Account Settings
or
My profile
section of the Site. Please be aware that it may take several hours for
the changes you make to take effect on the public areas of the Site.
We thank you for your patience. Please note that changing or deleting
your information through the "Account Settings" or "My profile" section of
the Site, or otherwise opting-out of receipt of email communications
from Match.com, will only change or delete the data in our database for
purposes of future activities on the Site and for managing future communications
from Match.com. These changes and deletions will not change or delete emails
or information that we may have already forwarded to other users or credit
card companies or any other third parties, all as provided above in this
privacy policy.
If you have any questions or concerns about this privacy policy,
the practices of the Site, or your dealings with the Site,
you can contact us at
legal@match.com.
You can also send
us mail to: Privacy Officer, Match.com, c/o Legal Department,
P.O. Box 12305, Dallas, TX 75225.
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